سياسة الخصوصية

TwigHouse operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated and seamless shopping experience (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls in relation to the collection and processing of your personal information.

By accessing or using any of our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

Personal Information We Collect or Process

“Personal information” refers to data that identifies, relates to, or can be reasonably linked to you. It does not include anonymized or de-identified information.

Depending on how you interact with us, we may collect the following categories of personal information:

Contact details:
Name, email, phone number, shipping address, billing address.

Financial information:
Payment card details, transaction information, account numbers, payment confirmations.

Account information:
Username, password, preferences, settings.

Transaction information:
Products viewed, added to cart, added to wishlist, purchased, returned, exchanged, or cancelled.

Communications:
Messages you send to our customer support or through any communication channel.

Device information:
IP address, browser type, device type, network information, unique identifiers.

Usage information:
Browsing behavior, interactions with the Services, pages visited, and time spent.

How We Collect Personal Information

We may collect your personal information from:

1. Directly from you:
When you create an account, contact us, purchase products, or interact with the Services.

2. Automatically:
Through cookies, analytics tools, and your device while browsing our website.

3. Service providers:
When trusted third parties collect or process data on our behalf (e.g., payment processors, shipping carriers, IT providers).

4. Third parties or partners:
Such as marketing partners or authentication services you choose to use.

How We Use Your Personal Information

We may use your personal information to:

1. Provide and Improve Our Services

  • Process payments and complete transactions

  • Fulfill and ship orders

  • Manage your account

  • Handle returns and exchanges

  • Customize your shopping experience

  • Send order updates and account notifications

2. Marketing and Advertising

  • Send promotional emails, SMS updates, and marketing messages

  • Display personalized ads or product recommendations

  • Send offers based on your purchase history or browsing behavior

(You can opt out of promotional emails at any time.)

3. Security and Fraud Prevention

  • Authenticate your account

  • Detect, investigate, and prevent fraudulent or illegal activity

  • Maintain the security of our website and systems

4. Communication and Support

  • Respond to customer inquiries

  • Provide support related to your orders or account

  • Maintain our business relationship with you

5. Legal Obligations

  • Comply with applicable laws

  • Respond to legal requests

  • Enforce our policies or terms

How We Disclose Personal Information

We may disclose your personal information in the following situations:

  • To service providers who assist with payment processing, order fulfillment, shipping, IT services, analytics, cloud hosting, and customer support.

  • To business or marketing partners to deliver advertising or promotional messages (according to their privacy practices).

  • With your consent when you authorize specific data sharing.

  • With affiliated entities within our business group.

  • During business transactions such as mergers or acquisitions.

  • For legal reasons, including compliance with laws, court orders, and investigations.

Third-Party Websites

Our Services may contain links to external websites or platforms. TwigHouse is not responsible for the privacy, security, or content of third-party sites. Always review the privacy policies of external sites before sharing personal information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided personal information, please contact us to request deletion.

Security and Retention

We use industry-standard measures to protect your personal information. However, no system is completely secure.

We retain personal information only as long as necessary to:

  • Maintain your account

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our policies

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold

  • Request deletion of your information

  • Correct inaccuracies

  • Receive a copy of your data (portability)

  • Update communication preferences

  • Opt out of promotional emails

We may need to verify your identity before processing your request. You may designate an authorized agent to make requests on your behalf.

International Transfers

Your personal information may be transferred or processed outside your country. When required, we use legally recognized data protection safeguards to protect such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.

Contact Us

For questions, concerns, or to exercise your rights, contact us at:
📩 twighouse.eg@gmail.com
📍 38 Omar Makram Rd, El Shorouk, C, 11837, Egypt