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OVERVIEW

Welcome to TwigHouse! The terms “we”, “us” and “our” refer to TwigHouse. TwigHouse operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”).
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current, and complete, and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We make every effort to provide accurate representations of our products and services. However, please note that colors or product appearance may differ from how they appear on your screen due to device settings and configurations.
We do not warrant that the appearance or quality of any product or service purchased will meet your expectations or be identical to its depiction online.
All product descriptions are subject to change without notice. We reserve the right to discontinue any product at any time and may limit quantities sold to any person, region, or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. TwigHouse reserves the right to accept or decline your order at its discretion. Your order is not accepted until TwigHouse confirms acceptance and processes payment.
Please review your order carefully before submitting, as TwigHouse may be unable to accommodate cancellation requests after acceptance. If we do not accept or must modify or cancel your order, we will notify you using the email, billing address, or phone number provided at checkout.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will appear in your confirmation email.
Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs, or import charges.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases. You also agree to promptly update your details, including email and payment information, so we can complete your transactions and contact you as needed.
You represent and warrant that:
(i) the payment information you provide is true and complete;
(ii) you are authorized to use the payment method;
(iii) charges incurred will be honored by your payment provider; and
(iv) you will pay all charges at the posted prices, including shipping and applicable taxes.

SECTION 5 - SHIPPING AND DELIVERY

We are not liable for shipping or delivery delays. All delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or events beyond our control.
Once we transfer the products to the carrier, title and risk of loss pass to you.

SECTION 6 - INTELLECTUAL PROPERTY

All content on the Services—including trademarks, brands, text, designs, graphics, photos, videos, and other materials—is owned by TwigHouse or its licensors and protected by applicable laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You may not copy, modify, distribute, display, or otherwise exploit any content without our written consent.
TwigHouse names, logos, product names, and designs are trademarks of TwigHouse. You may not use them without prior written permission.

SECTION 7 - OPTIONAL TOOLS

You may be provided access to tools or services from third parties that we neither control nor monitor. You acknowledge and agree that these tools are provided “as is” and “as available” without any warranties or endorsements. TwigHouse shall have no liability arising from or relating to your use of third-party tools.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to third-party websites or materials. We are not responsible for their content, accuracy, or privacy practices.
Accessing third-party websites is at your own risk. Please review their policies before engaging in any transaction.

SECTION 9 - PRIVACY POLICY

All personal information collected through the Services is subject to our Privacy Policy. By using our Services, you acknowledge that you have read and agreed to this policy.

SECTION 10 - FEEDBACK

If you submit any ideas, suggestions, reviews, or other content (“Feedback”), you grant TwigHouse a perpetual, worldwide, royalty-free license to use, modify, and display such Feedback for any purpose, including commercial use.
You represent that you own or have rights to the Feedback and that it does not violate any laws or third-party rights. TwigHouse is under no obligation to maintain confidentiality or provide compensation for Feedback.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our Services may contain errors or omissions related to product descriptions, pricing, or availability. We reserve the right to correct such errors and update information or cancel orders if necessary, without prior notice.

SECTION 12 - PROHIBITED USES

You agree not to use the Services for any unlawful or harmful purpose, including but not limited to:

Violating laws or regulations;
Infringing upon our intellectual property rights;
Harassing or defaming others;
Submitting false or misleading information;
Uploading malicious code or spam;
Collecting personal data of others;
Circumventing security features.

TwigHouse reserves the right to suspend or terminate your access if you violate these Terms.

SECTION 13 - TERMINATION

TwigHouse may terminate this agreement or your access to the Services at any time without notice. You remain liable for any amounts due up to the termination date.
Sections related to Intellectual Property, Feedback, Termination, Warranties, Limitation of Liability, Indemnification, Severability, Waiver, and Governing Law will survive termination.

SECTION 14 - DISCLAIMER OF WARRANTIES

All products and services are provided “as is” and “as available,” without any warranties of any kind, express or implied, including merchantability or fitness for a particular purpose.
TwigHouse does not guarantee uninterrupted, error-free, or secure access to the Services.

SECTION 15 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, TwigHouse, its directors, officers, employees, affiliates, and contractors shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of our Services or products.

SECTION 16 - INDEMNIFICATION

You agree to indemnify and hold harmless TwigHouse, its affiliates, and its team members from any losses, claims, or damages arising out of your breach of these Terms or your violation of any laws or third-party rights.

SECTION 17 - SEVERABILITY

If any provision of these Terms is found unlawful or unenforceable, the remaining provisions will remain valid and enforceable to the fullest extent permitted by law.

SECTION 18 - WAIVER; ENTIRE AGREEMENT

Failure by TwigHouse to enforce any provision of these Terms does not constitute a waiver of that provision.
These Terms, along with any referenced policies, represent the entire agreement between you and TwigHouse regarding your use of the Services.

SECTION 19 - ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our written consent. TwigHouse may assign its rights without notice.

SECTION 20 - GOVERNING LAW

These Terms and any related agreements shall be governed by and construed in accordance with the laws of Egypt. You consent to the jurisdiction of Cairo courts for any disputes arising under these Terms.

SECTION 21 - HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 22 - CHANGES TO TERMS OF SERVICE

We reserve the right to update or modify these Terms at any time by posting the revised version on our website. Your continued use of our Services following such changes constitutes acceptance of the new Terms.

SECTION 23 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at twighouse.eg@gmail.com.

TwigHouse
📍 38 Omar Makram Road, El Shorouk City, Cairo
📞 01065000883
📧 twighouse.eg@gmail.com